Because social interaction drives business success
Our interactions with other people underpin almost everything that we do in business. Yet for many, building the rapport we need to really connect with others is not something that comes naturally.
This masterclass focuses on overcoming barriers to connecting with others – such as shyness or nerves – and developing skills – like self-awareness, empathy, authenticity and observation – that people use to be confident, persuasive and likeable communicators.
When your people have great social skills and can interact effectively, everything within your business works better. Leaders and line managers inspire their teams and resolve conflict far more easily; teams collaborate better; customers have a better experience; and sales teams sell more. It’s all down to rapport.
What makes the Meetology® Masterclass different?
What sets our interpersonal communications training apart is evidence. Everything we put in the course, and the way in which we present it, is based on thorough behavioural research. If you want to know why we advocate a certain approach we’ve got the evidence to show you how and why it works. The course has been designed – and is constantly being updated and refined – by our team of social psychologists. Social interaction is their business.
What to expect
The content is based on years of rigorous scientific research, but the class itself is interactive, informal and fun. It gives your teams insight into the fascinating behavioural science behind forming great connections with colleagues, customers or suppliers. We talk briefly through what the research shows, then put the findings into action, experimenting and practising to see how different approaches work for different people in different situations.
Our masterclass is structured around our 5-stage Meetology® Interaction Model:
1: Prepare – How do you improve your confidence and manage thoughts and feelings that could get in the way of you connecting with others effectively.
2: Connect – Yes, there really is scientific research (and an arsenal of tools and tricks) for making an instant connection with someone.
3: Interact – What techniques can you use to make sure you have impact and come across clearly and confidently.
4: Resolve – What approaches and tools can you use to build trust, overcome conflict and resolve disagreements.
5: Influence – How can you tap into your values and beliefs to influence and persuade.
Specific skills and insights attendees leave with
When your team walks out the door they leave with dozens of insights and techniques that they can use immediately. These include ways to:
- Manage and overcome nerves and improve their confidence
- Instantly connect with others and make a great first impression
- Bond and build trust and rapport with ease
- Influence, persuade and convince others
- Manage and resolve conflict
- Maximise charisma and their personal impact
- Be more assertive
- Never forget a name
- Better read people and spot a lie
- Communicate with passion, flair and authority.
Benefits to business clients
The exceptional social skills we help you to build through this model are transferable across business areas and professional situations. They can be used by your teams to:
- build rewarding and successful business relationships
- improve their selling
- network more effectively at business events
- negotiate more effectively
- speak better in public
- motivate, lead and inspire others
- give persuasive sales presentations.
For the business the benefits of these social skills are to
- strengthen leadership and management
- increase sales
- improve productivity and collaboration
- provide a better customer experience and encourage customer loyalty
- shift team dynamics and improve staff morale
- create outstanding partner and client relationships
- negotiate better deals.
“As the official convention bureau and part of Dubai Tourism how our staff interact with meeting and conference organizers from all over the world is of the upmost importance. The Meetology® Lab designed and delivered a 1 day Meetology® Masterclass on interpersonal communication which was enjoyed tremendously by my team and delivered practical insights into how they can better interact both with team members within the organisation as well as the international clients we meet on a professional basis. I found the session of huge practical use and I highly recommend it.”
Dubai Business Events